Data deletion

1If you use Pipi for your dealership#

1. Email afanticar-service@afanticar.com from the email address on your Pipi account, with the subject “Delete my data”. Include your dealership name.
2. We verify the request. We may ask you to confirm it from your account email.
3. Within 30 days, we delete your account, dealership details, connected channel tokens, conversations, customer profiles and uploaded knowledge. Backups are overwritten within a further 30 days.
4. We email you a confirmation with a reference number.

2If you messaged a dealership that uses Pipi#

Contact the dealership, or email afanticar-service@afanticar.com with the platform you used (Messenger, Instagram, WhatsApp or TikTok) and your username or phone number. We’ll delete the messages and contact details processed through Pipi and let the dealership know.

To stop receiving messages from a dealership, reply STOP in the conversation at any time.

3Remove Pipi’s access to your accounts#

Removing access stops Pipi from receiving new data. It doesn’t delete data we already hold — to do that, follow the steps above.

• Facebook and Messenger: Settings & privacy → Settings → Business integrations → select Pipi → Remove.
• Instagram: Settings → Website permissions → Apps and websites → select Pipi → Remove.
• WhatsApp Business: Meta Business Suite → Settings → Accounts → WhatsApp accounts → select the account → Partners → remove Pipi.
• TikTok: Settings and privacy → Security and permissions → Apps and services permissions → select Pipi → Remove access.
• Google: go to myaccount.google.com/connections → select Pipi → Delete all connections.

4What we may keep#

We may keep limited records where the law requires — for example, a record of your deletion request, security logs, or information needed for legal claims — only for as long as necessary, and then delete them. More details are in our Privacy Policy.