Terms of Service

1Agreement#

These Terms of Service (“Terms”) are an agreement between you and Guangzhou Afanti Electronic Technology Co., Ltd. (“we”, “us”) and govern your use of Pipi. By creating an account or using Pipi, you agree to these Terms.

If you use Pipi on behalf of a business, you confirm that you are authorised to accept these Terms for it, and “you” refers to that business.

2The service#

Pipi lets dealerships connect messaging accounts — Messenger, Instagram, WhatsApp and TikTok — manage conversations in one inbox, and use an AI agent to reply to customers. Pipi is currently in beta: features may change, and some may be limited or removed.

3Accounts#

You must provide accurate information when you sign up. New accounts are reviewed before they are activated. Keep your sign-in methods secure — you’re responsible for activity under your account — and tell us promptly about any unauthorised use.

4Your responsibilities#

You agree to:

• use Pipi only for lawful business purposes;
• comply with the terms and policies of each platform you connect, including the Meta Platform Terms, Messenger and Instagram policies, WhatsApp Business Terms and Business and Commerce Policies, and TikTok’s terms for business messaging;
• give any notices and obtain any consents required by law to communicate with your customers and to let us process their data;
• make sure the information you give the AI agent — such as prices, promotions and stock — is accurate and up to date;
• not use Pipi to send spam, unsolicited bulk messages, or content that is illegal, misleading, harassing or infringing;
• not reverse engineer, disrupt or try to gain unauthorised access to Pipi.

5AI-generated replies#

The AI agent writes replies automatically, based on the knowledge and dealership details you provide. AI can produce inaccurate or incomplete answers. You’re responsible for the knowledge you provide and for keeping an eye on conversations — your team can take over at any time.

AI replies are for information only. They are not a binding offer, quotation or contract unless you confirm them.

6Third-party platforms#

Pipi relies on services provided by Meta, TikTok, Google and others. Their availability, features and policies are outside our control and may change, which may affect Pipi. Pipi is not affiliated with or endorsed by these platforms.

7Your data#

You keep all rights to the content and customer data you submit. You allow us to host, process and transmit it only to provide, secure and support the service for you, as described in our Privacy Policy.

8Fees#

Pipi is free during the beta. If we introduce paid plans, we’ll tell you at least 30 days in advance, and you can decide whether to continue.

9Intellectual property#

We own Pipi, including its software, design and trademarks. These Terms don’t give you any rights to them except the right to use the service. If you send us feedback, we may use it without any obligation to you.

10Suspension and termination#

You can stop using Pipi and close your account at any time. We may suspend or end your access if you breach these Terms or a platform’s policies, if the law requires it, or if your use risks harm to others or to the service. Where reasonable, we’ll tell you first. After your account is closed, we delete your data as described in our Privacy Policy.

11Disclaimers#

Pipi is provided “as is” and “as available”. To the extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose and non-infringement. We don’t promise that Pipi will be uninterrupted or error-free, or that you will achieve any particular result, such as leads or sales.

12Limitation of liability#

To the extent permitted by law, we are not liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability for any claim relating to Pipi is limited to the greater of the amount you paid us in the 12 months before the claim, or USD 100.

13Indemnification#

You will defend and indemnify us against third-party claims arising from your content, your use of Pipi, or your breach of these Terms or a platform’s policies.

14Governing law and disputes#

These Terms are governed by the laws of the People’s Republic of China, without regard to conflict-of-law rules. We’ll first try to resolve any dispute through good-faith discussion. If it isn’t resolved within 30 days, it will be submitted to the competent people’s court in Guangzhou, China.

15Changes to these terms#

We may update these Terms. We’ll post the new version on this page and, for material changes, tell you at least 15 days before they take effect. If you keep using Pipi after that, you accept the updated Terms.

16Contact us#

Guangzhou Afanti Electronic Technology Co., Ltd.
Rooms 1009–1015, Block B, Sun Yat-sen University Science Park, Building 705, Yuanxi Area, No. 135 Xingang West Road, Haizhu District, Guangzhou, Guangdong, China
Email: afanticar-service@afanticar.com
Phone: +86 20 2818 5006