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Legal

Privacy Policy

How Pipi collects, uses and protects personal information — for the dealerships that use Pipi and for the customers who message them.

Last updated: 22 October 2026

On this page
  1. 1Who we are
  2. 2Scope of this policy
  3. 3Information we collect
  4. 4Information we receive from platforms
  5. 5How we use information
  6. 6AI processing
  7. 7How we share information
  8. 8International transfers
  9. 9How long we keep information
  10. 10Security
  11. 11Your rights
  12. 12Children
  13. 13Cookies
  14. 14Changes to this policy
  15. 15Contact us

The short version

  • We use your data only to run Pipi for your dealership. We never sell it or use it for advertising.
  • Messages your customers send are processed on your behalf, to show them in your inbox and to generate replies.
  • Customer messages are never used to train AI models for anyone else.
  • You can ask us to delete your data at any time. We complete requests within 30 days.

1Who we are#

Pipi (“Pipi”, “we”, “us”) is a customer messaging service for car dealerships. Pipi is operated by Guangzhou Afanti Electronic Technology Co., Ltd. (广州阿凡提电子科技有限公司), a company registered in the People’s Republic of China with Unified Social Credit Code 91440105MA59E4618T, and its registered address at Rooms 1009–1015, Block B, Sun Yat-sen University Science Park, Building 705, Yuanxi Area, No. 135 Xingang West Road, Haizhu District, Guangzhou, Guangdong, China.

If you have any questions about this policy or how we handle personal information, contact us at afanticar-service@afanticar.com.

2Scope of this policy#

This policy explains how we handle personal information when you visit our website or use the Pipi service. It covers two groups of people:

  • Business users — dealership owners and staff who sign up for and use Pipi (“you”).
  • End customers — people who send messages to a dealership through a channel connected to Pipi, such as Messenger, Instagram, WhatsApp or TikTok.

For end customers’ information, the dealership decides why and how it is used, and we process it on the dealership’s behalf. If you are an end customer, you can also contact the dealership directly.

3Information we collect#

  • Account information: your name, email address and phone number, and the identifier and basic profile returned when you sign in with Google or Facebook.
  • Dealership information: showroom name, address and map location, opening hours, contact details and other details you add.
  • Connected channel information: the IDs and names of the Facebook Pages, Instagram accounts, WhatsApp Business phone numbers and TikTok accounts you connect, and the access tokens needed to send and receive messages on your behalf.
  • Messages and content: messages, photos and other content exchanged between your dealership and your customers through connected channels, and the knowledge you upload, such as brochures, documents and questions and answers.
  • End customer information: the name, profile picture and platform user ID made available by the platform, and phone or WhatsApp numbers that a customer shares in a conversation or that your team adds.
  • Usage and device information: log data such as IP address, browser type, pages visited and actions taken in the service, which we use for security and troubleshooting.
  • Communications: information you give us when you contact us.

4Information we receive from platforms#

We only request the permissions needed for the features you turn on, and we use platform data only to provide Pipi to you, in line with each platform’s terms and policies.

  • Meta (Facebook Login, Messenger Platform, Instagram messaging and WhatsApp Business Platform): when you connect a Facebook Page, Instagram professional account or WhatsApp Business number, we access the account’s name and ID and the messages sent to and from it. We use this to show conversations in your inbox and to send replies written by your team or by the AI agent. We don’t post on your behalf, and we don’t access your personal friends, followers or advertising data.
  • TikTok (Business Messaging): when you connect a TikTok business account, we access the account’s basic profile and its direct messages, for the same purpose.
  • Google Sign-In: if you sign in with Google, we receive your name, email address and profile picture, and use them only to create your account and sign you in. Pipi’s use and transfer of information received from Google APIs will adhere to the Google API Services User Data Policy, including the Limited Use requirements.

5How we use information#

  • To provide the service: receive, display and send messages, and keep conversation history.
  • To generate AI replies: the AI agent writes replies in Bahasa Indonesia based on the conversation, the knowledge you add and your dealership details.
  • To save leads: we detect phone and WhatsApp numbers that customers share in conversations and save them to the customer’s profile.
  • To give you reports about conversations, response times and leads.
  • To keep the service secure, prevent abuse and fix problems.
  • To support you and to tell you about changes to the service.
  • To comply with legal obligations.

We do not sell personal information, and we do not use it for advertising.

6AI processing#

Replies are generated by AI model providers that process message content on our behalf, only to generate replies. They are not allowed to use it to train their models, and we don’t use your customers’ messages to train models for other businesses.

The AI tells customers it is an AI assistant in its first reply, and hands the conversation to your team when a customer asks for a person. Your team can take over any conversation at any time.

7How we share information#

We share personal information only:

  • With service providers that host our infrastructure, provide AI models, send email or support our operations, under contracts that require them to protect it and use it only on our instructions.
  • With the messaging platforms, to deliver the messages that you or the AI agent send.
  • When required by law, or to protect the rights, safety and security of our users, the public or Pipi.
  • As part of a merger, acquisition or sale of assets, in which case this policy will continue to apply.

8International transfers#

Pipi’s data is stored on cloud servers in Singapore. Our company is based in China, and our team may access data from China to operate and support the service. When data moves across borders, we use the safeguards required by applicable law, such as contractual protections and access controls.

9How long we keep information#

We keep account, dealership, channel and conversation data for as long as your account is active. When you close your account or ask us to delete your data, we delete it within 30 days and remove it from backups within a further 30 days, unless the law requires us to keep certain records.

10Security#

We encrypt data in transit and at rest, limit access to the people who need it, and review that access regularly. No system is completely secure, so we also monitor for incidents and will notify you and the relevant authorities when the law requires.

11Your rights#

Depending on where you live — including under Indonesia’s Personal Data Protection Law (Law No. 27 of 2022) — you may have the right to access, correct or delete your personal data, to withdraw consent, to object to or restrict processing, and to receive a copy of your data.

To exercise these rights, email afanticar-service@afanticar.com. We’ll respond within the time required by law. End customers can contact the dealership they messaged, or contact us directly and we’ll work with the dealership. See Data deletion for how to delete your data.

12Children#

Pipi is a business service and is not directed to anyone under 18. We don’t knowingly collect personal information from children.

13Cookies#

Our website doesn’t use cookies for analytics or advertising. The Pipi app uses only the essential cookies needed to keep you signed in and secure.

14Changes to this policy#

We’ll post any changes on this page and update the date above. If the changes are significant, we’ll tell you by email or in the app before they take effect.

15Contact us#

Guangzhou Afanti Electronic Technology Co., Ltd.
Rooms 1009–1015, Block B, Sun Yat-sen University Science Park, Building 705, Yuanxi Area, No. 135 Xingang West Road, Haizhu District, Guangzhou, Guangdong, China
Email: afanticar-service@afanticar.com
Phone: +86 20 2818 5006